Spa Info & Etiquette
Making an Appointment:
Appointments are required: call 604-733-5151 to book. Weekends tend to sell out quickly, especially in the Winter. We recommend calling at least a week in advance for Friday through Sunday bookings.
A credit card number and/or gift certificate numbers are required in order to confirm your appointment.
All of our therapists are Certified Spa Practitioners. We do not offer Registered Massage Therapy, and thus receipts for extended medical coverage are not available.
We require 24 hours notice to change or cancel appointments. No shows will be charged in full.
We invite guests of all ages, although we do ask for parental guidance for guests under the age of 16.
Please advise us of any medical conditions at the time of booking, especially allergies, and if you know or think you may be pregnant.
All treatments include the use of a sarong, robe, towels and slippers. The Gommage treatment is usually performed without clothing. We can provide disposable underwear or you may bring a bathing suit if you prefer, but it is not required.
Please plan to arrive 5 – 10 minutes before your treatment time. Should you arrive late, your treatment will be modified to make the most of the remaining time.
Street parking is available on West 6th Ave. The spaces near us are metered, but the far half of the block has free parking. We can not be responsible for plugging your meter if you chose to park on the street.
Complimentary underground parking is available. The entry gate is behind us on 5th Avenue near Granville St. Press 555 on the pin-pad and wait to be buzzed in.
When driving in, note that the pedestrian exit passageway is located on the right (just past a couple of garage doors, in the center of the lot) and marked by a small RED EXIT SIGN. Park in “Retail” or “Visitor” spots. You may exit by following the EXIT SIGNS, which lead you through several doors and up a stairwell. Alternatively, you may walk out the way you drove in by pressing the gate button on the wall.
You will be given a locker for your personal belongings. We recommend you leave items of value such as jewellery at home. The Miraj Hammam Spa can not be responsible for lost or stolen items.
Our packages begin with Hammam & Gommage. The Hammam (steam room) is always scheduled and booked privately for one person, couples, or groups. It is 400sq feet and includes a glass enclosed chamber for intense steam which rises to a high of 120 degrees. The low mist outer chamber is where the Gommage (body exfoliation) is performed. This chamber peaks at 95 degrees. Steams can be turned off at any time.
Massage and Facial treatments are performed in separate, individual rooms. We do not have a couples massage room. For groups, your massage treatments may be staggered as we have a limited number of rooms, and treatments will be booked back to back.
There are showers in the changeroom with shampoo, conditioner & body wash, however we do recommend leaving the massage oil on your body for maximum benefit. There are also hair dryers, and other toiletries available in drawers.
We leave gratuities at the discretion of our guests. If you would like to leave a gratuity for your practitioners, the rate is usually similar to that of the restaurant industry, or 10 – 20%.