Making an Appointment:
Appointments are required: call 604-733-5151 to book. Weekends tend to sell out quickly, especially in the Winter.

A credit card number and/or gift certificate numbers are taken to confirm your appointment.

Cancellation Policy:
We require 24 hours notice in advance of your booking to change or cancel treatments. No shows will be charged in full.

Payment & Gratuities:
We accept cash, credit & debit cards at our Reception desk. If you would like to leave a gratuity for your practitioners, the rate is usually similar to that of the restaurant industry at 10-20%.

We do not offer Registered Massage Therapy, and thus receipts for extended medical coverage are not available.

Age restrictions:
We invite guests of all ages, although we do ask for parental guidance for those under the age of 19.

Health/Medical Concerns:
Please advise us of any medical conditions at the time of booking, especially allergies, and if you know or think you may be pregnant.

Arrival:
Plan to arrive 5–10 minutes before your treatment time. Should you arrive late, your treatment will be modified to make the most of the remaining time.

Parking:
Metered street parking is available on all blocks around us, as well as some free parking on Hemlock Street, West 6th & 5th Avenues.  Please be mindful of posted parking restrictions. We can not be responsible for plugging your meter.

Limited complimentary underground parking is available when we are open. The black entry gate is at the back of our building, behind us on 5th Avenue near Granville St. Press 555 on the pin-pad and wait to be buzzed in. Park in “Retail” spots, located on the left when you drive in.  To exit the garage, walk out the way you drove in by pressing the button on the wall to open the gate.

Spa Attire:
All treatments include the use of a sarong, robe, towels and slippers. The Gommage treatment is usually performed without clothing. You may bring a bathing suit if you prefer, but it is not required.

Spa Amenities:
You will be given a locker & key for your personal belongings. Please leave valuables at home. The Miraj Hammam Spa can not be responsible for missing items.

The Hammam (steam room) is always scheduled and booked privately to ensure client comfort. We reserve 30 minutes for 1 person, 45 minutes for 2 people, and varied lengths for groups. Our Hammam is 400sq feet and includes a glass enclosed chamber for intense steam which rises to a high of 120 degrees. The low mist outer chamber is where the Gommage (body exfoliation) is performed. This chamber peaks at 95 degrees. Steams can be turned off at any time.

Massage & Facials are performed in separate Treatment Rooms. We do not have a couples massage room. For groups, your treatments will be staggered and booked back-to-back as we have a limited number of treatment areas.

At the end of services retreat to our Sultana Lounge for tea & sweetcake. This in-robe only post-treatment area is for rest and relaxation. Please keep noise to a minimum.

The Changeroom has showers & hairdryers, however we do recommend leaving the massage oil on your body for maximum benefit. Please be mindful of occasional signs posted on the door, and check with Reception before entering when necessary.